The best of Melbourne at your doorstep
Genuine spacious apartments with balconies
Full kitchen (no kitchenettes) & laundries
Air conditioning and heating
Indoor pool, gym, car parking* & broadband*

Best Rate Guarantee:*
1 Bedroom from $199
2 Bedrooms from $219
3 Bedrooms from $379

Bookings & Availability »

Frequently Asked Questions

Below are the answers to our most frequently asked questions. If your question is not answered below please contact us for more info.

« click to view FAQ's in this section1. about our apartments

What rating are your apartments?
- T-QUAL Accreditation – The Australian Government in partnership with quality tourism accreditation, rating and certification program. This accreditation identifies Melbourne Short Stay Apartments as a quality tourism business and operator.
- Our apartments are rated 4 to 4½ stars in the "Self Catering" accommodation category administered by AAA Tourism (MP Deluxe is self-rated).

What is included in the price?
- Furnishings and appliances
- Linen and towels
- Utilities such as electricity and gas
- The apartment is serviced every seven days from check in. Should you require additional servicing you will need to contact the office and an extra fee will be payable.
- Use of the building's facilities including the pool and gymnasium (and tennis court if applicable).

The price excludes:
- Charges for telephone calls made
- Special furnishing requests
- Pantry service
- Broadband Internet access on your laptop

What is included in the apartment?
- Your apartment includes everything necessary for a comfortable stay including high quality furnishings and appliances, linen, towels, fully equipped laundry and a fully equipped kitchen with a dishwasher, microwave, fridge, oven and gas cooktop.
- For detailed & specific info, click to view our fact sheets:

How many people does each apartment sleep?
- One Bedroom (1 bathroom) - max of 2 persons (no rollaway bed is permitted)
- Two Bedrooms (1 bathroom) - max of 5 persons (includes 1 person on rollaway bed)
- Two Bedroom Executive (2 bathrooms) - max of 5 persons (includes 1 person on rollaway bed)
- Two Bedroom Soho (2 bathrooms) - max of 5 persons (includes 1 person on single bed in study)
- Three Bedrooms (2 bathrooms) - max of 7 persons (includes 1 person on rollaway bed)
- Two Bedroom Southbank Suite (2 bathrooms) - max of 5 persons (includes 1 person on single bed in study)
- Three Bedroom Southbank Suite (2 bathrooms) - max of 6 persons
- Please note rollaway bed available at extra cost.
  (Rollaway beds not available at Melbourne CBD and some Southbank locations)

Are cots, rollaway beds available?
- The following extra bed options are available:
  - Rollaway bed for one adult. $49.00 per night.
    (Rollaway beds not available at Melbourne CBD and some Southbank locations)
  - PortaCot. $17.00 per night.
  - (Only 1 extra bed per apartment. Prices include GST.)

Are highchairs available?
- Yes, $12.00 per night.

Is car parking available?
- Secured and undercover onsite car parking is available at all locations.
- Our secured carparks are accessed by remote control.
- A charge of $16.50 per day, $99 per week, $209 per month applies. Prices include GST.
- Please note: Car spaces are subject to availability and MUST be BOOKED a minimum of 2 days prior to arrival. Please note only one car space can be booked per apartment.

Are unfurnished apartments available for lease?
- Our associate company MICM Property has the largest range of apartments to rent in inner Melbourne. For the lastest listings, visit micm.com.au

Do your apartments have Foxtel?
- All MP Deluxe, Southbank Deluxe, SouthbankONE apartments and Southbank Suites have Foxtel with approximately 25 pre-selected channels at no extra cost. The channels include Sky News, CNN, Fox Sports and a range of entertainment, documentary and kids channels.
- At our Southbank Central location a Foxtel set-top-box and remote control can be rented for:

Do your apartments have high speed / broadband internet? Please Note: We have recently installed WiFi access points to all our apartments (in addition to the existing ethernet connection). The same usage fees below will apply whether you access by WiFi or ethernet cable.
- All our apartments are connected to a high speed broadband network offering affordable high speed internet access.
- Our connection speed of up to 18 Mb/s is ideal for accessing corporate intranets, downloading large files and quick web browsing.
- Our broadband service is offered via WiFi (wireless) or ethernet cable (which we provide).
- There are 3 different access plans. Each plan includes UNLIMITED data download (subject to an Acceptable Usage Policy) and are excellent value when compared to the high daily fees that traditional hotels generally charge for internet access.
- Soho Apartments at MP Deluxe, SouthbankONE and Southbank Suites feature complimentary internet access.

Does the apartment have broadband WiFi?

We have recently installed WiFi access points to all our apartments.
Access plans and rates are as above.

How many laptops can connect to broadband in the apartment?

Ethernet Access:

One laptop can connect at a time (unless a mini-switch is used).
Up to 4 laptops can be connected at once by renting a mini-switch for $7.70 per week, inc GST (Minimum charge is $7.70).

WiFi Access:

Up to 3 laptops/devices can connect at a time.

Can I use a fax machine or dial-up modem in your apartments?

So that we can offer you affordable phone calls and broadband internet we have installed a state of the art digital network that is incompatible with analogue phone equipment such as fax machines and dial-up modems.
Please contact us if you will be needing to send or receive faxes and we will do our best to assist.

« click to view FAQ's in this section2. reservation / booking procedures

Is there a minimum length of stay?
Our minimum length of stay is 2 nights, except for the following:

Minimum stay for check ins on a Friday or Saturday night is 3 nights.
Minimum stay during Special Event periods vary. Visit our Rates Page for current Special Events pricing and conditions.
For one night stays, checkout our new compact CBD Studio & One Bedroom Apartments at citytempo.com.au

How do I make a reservation?

Simply contact us on +613 8256 7500 / 1800 008 910 (Free call in Aust) or book online.

Is a deposit required?

For standard bookings: To confirm your booking, the first night’s accommodation tariff will be charged to the credit card provided at the time of booking, as a deposit (refundable as per our Cancellation Policy).
For bookings over Special Event Periods where check-in is MORE than 30 days away: The first night’s accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
For bookings over Special Event Periods where check-in is LESS than 31 days away: Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.

When do you require payment?

For stays of 7 nights or less payment must be made on check-in.
For stays of 8 nights or more the first 7 nights must be paid for on check-in. The remaining balance must be paid weekly there after.

What payment forms do you accept?

All prices are quoted in Australian dollars.
We accept most major credit cards, including:

MasterCard and Visa (no credit card fee)
American Express and Diners Club (2.5% credit card fee)

Payment by direct debit is also available.

Is a credit card required?

A credit card must be supplied if staying at our MP Deluxe, SouthbankONE, Southbank Deluxe and Melbourne CBD Apartments. A credit card is preferred if staying at our Southbank Central Apartments.
All three bedroom apartments require a security bond of $500 with a credit card pre-authorisation on check-in. The security bond will be refunded on departure following the verification of no damage to the apartment or any outstanding charges.
If you are staying at our Southbank Central Apartments and do not have a credit card / debit card then we will require full payment on check-in as well a $250 security bond. For bookings during Special Event Periods a $500 security bond is required.
All bookings over the New Years Eve (26 December – 2 January) period must provide a credit card for payment.

What is the cancellation policy?

For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.
For bookings during Special Events Periods where the booking is made less than 31 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non refundable.
Calculation of arrival is based upon a 2pm check-in.

« click to view FAQ's in this section3. check-in & check-out info

How do I check in?

Southbank Central apartments:
- Keys can be collected from our Southbank Office (187 City Rd) between 7am and 8pm, 7 days a week.
Melbourne CBD apartments:
- Keys can be collected from our CityTempo Office at 353 Queen Street (cnr A'Beckett Street) between 7am and 10pm, 7 days per week.
Southbank Deluxe apartments:
- Keys can be collected from our Whiteman Street Office between 8am and 5.30pm, 7 days a week.
SouthbankONE apartments:
- You will receive your keys during your on-site personalised check-in, available 8am and 8pm, 7 days a week.
MP Deluxe apartments:
- Keys can be collected from our MP Deluxe Office (241 City Rd) between 7am and 8pm, 7 days a week.
Key collections outside our office hours are available by prior arrangement.
Key collection location and check in details will be provided upon confirmation of your booking.

What is the check in/out time?

Guaranteed check in time is 2pm and check out time is 10.00am.

What is the check-in arrangement for arrivals that occur outside of office hours?

Key collection can be made outside business hours by prior arrangement.
Check-in instructions will be provided with your booking confirmation.

Where can I store my luggage?

You are welcome to store your luggage, before check-in or after check-out, at our Southbank Office (187 City Rd) or Southbank Deluxe (63 Whiteman St). Please note that there are no storage facilities at City Point, Southpoint or SouthbankONE.

« click to view FAQ's in this section4. other common questions

Can you arrange a limousine pick up at the airport?

We can arrange for an executive transfer (maximum 4 people) from the airport to your apartment and also return you to the airport on check out. The cost is from $80 to $95 for domestic and international transfer each way (inc GST). To request this service please contact us by phone after your booking is confirmed.

Does the Airport Skybus connect with Melbourne Short Stay Apartments?

Our CBD apartments and some of our Southbank apartments can easily be accessed by Skybus.
Skybus operates 24-hours, seven-days-a-week, with 10-15 minute departures between 5:30am and 9:30pm. It is 20 minute (approx.) journey from the airport to Skybus' City Terminal at Southern Cross Station.
Our CBD apartments are approximately 300 metres walk from the Skybus City Terminal.
Guests staying at our Southbank apartments can make use of the free Hotel Connection Service operated by Skybus. For more info on this service visit http://www.skybus.com.au/service-info/ .
For latest info including timetable and prices visit http://www.skybus.com.au .

How do I get to AFL games at the MCG and Etihad Stadium?

Etihad Stadium:
- Our CBD apartments are ideally located just 100m from the footbridge that links to Etihad Stadium.
- Tram lines outside Southbank Deluxe will quickly connect you to the Etihad Stadium footbridge. If you prefer to walk it will take you approximately 20 minutes to the stadium gates.
- From Southbank Central, MP Deluxe and SouthbankONE take the Queensbridge St tram and change to a 96 at Bourke St to connect to the footbridge.
MCG:
- If you are staying at our CBD apartments a number of trains from Southern Cross Station (100m away) connect to the MCG (Richmond Station).
- If you are staying at Southbank Central and SouthbankONE you can enjoy a pleasant walk to the MCG along the beautiful Yarra River in under 30 minutes (slightly longer from Southbank Deluxe and MP Deluxe). Otherwise the MCG can be reached by trams along Flinders St or a short taxi ride.
For more info contact our Reservation Team who can further advise you of the most suitable apartment location for your needs.

Can I have breakfast foods delivered to my apartment?

Our Breakfast Pack (from $25.00) can be waiting for you in your apartment on your arrival. The pack includes a generous quantity of popular breakfast items to keep you going for a few days. Included is juice, cereal varieties, milk, bread, jam and butter. You can also add a number of optional extras to the pack such as bacon, muffins, eggs, etc. We will send you a Breakfast Pack order form once you have booked with us. Please note that a $5.00 delivery charge applies per order.

Do you offer a grocery delivery service?

We offer an affordable service to fill your pantry and fridge. These can be delivered prior to your check in if you wish. Please contact our reservations staff for a grocery order form. Please note that a $5.00 delivery charge applies per order.

Are pets welcome?

No, pets are not allowed.

What do guests say about Melbourne Short Stay Apartments?

"...Just a short note to let you know how much Daphne and I enjoyed our stay in Melbourne. The apartment was fantastic and the situation couldn't have been more convenient. We will be staying with you again next year when I will be attending a conference. We will also be letting all our friends know what a great deal you offer...."
Click to read more guest feedback

I am looking for a different style of gift, do you sell gift vouchers?
- A short stay in a luxury apartment in the centre of Melbourne is a wonderful gift idea that is sure to be appreciated. Click here to purchase a gift voucher or contact us and we can customise a special stay in Melbourne for you to give as a gift.

Where can I find information on events and activities in Melbourne?
- Our Melbourne Short Stay Apartments office at 187 City Road has tourist information brochures. Our helpful staff can also give you advice and directions to attractions, as well as assisting with any bookings you wish to make.
- Weekend Notes has a list of things to do in Melbourne, along with informative articles - Click to visit Weekend Notes
- That's Melbourne is updated daily with events and activities for Melbourne - Click to visit That's Melbourne

Free call within Australia 1800 008 910

Phone +613 8256 7500 • Fax +613 8256 7503

187 City Rd, Southbank VIC 3006. 7 Days: 7am to 8pm.

A member of the Central Equity Group

Leading Melbourne Property Developer

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