Melbourne Short Stay Apartments Terms and Conditions

  1. All rates are in Australian Dollars and are nett. Rates are valid until 31 December 2010 and subject to change without notice.
  2. Maximum Number of persons
    • One bedroom - maximum of 3 persons*
    • Two bedrooms - maximum of 5 persons*
    • Three bedrooms - maximum of 7 persons*
    • * with an additional bed at extra cost
  3. Minimum Night Stays: 2 night minimum stays apply, except for the following:
    • Minimum stay for check ins on a Friday or Saturday night is 3 nights.
    • Minimum stay may vary over Special Event Periods, see Rates page for more info.
  4. Confirmation Deposit
    • AUD$250.00 is required to confirm each apartment booked.
    • AUD$500.00 is required to confirm each apartment booked over a Melbourne Special Event Period. Refer to Rates page for special event periods.
  5. Payment Info
    • Major credit cards accepted and or bank or company cheques. Payment by cheques must be received no later than 5 working days prior to check-in.
    • For stays of 7 nights or less payment must be made on check-in.
    • For stays of 8 nights or more the first 7 nights must be paid for on check-in. The remaining balance must be paid weekly there after.
    • No keys will be issued until the first 7 nights have been paid.
  6. Credit Card Policy
    • Payment by credit card / debit card is preferred. If you do not have a credit card / debit card then we will require full payment on check-in as well as a $250 security bond (Southbank Central location only).
    • For bookings during Special Event Periods a $500 security bond is required if you are not providing a credit card. All bookings over the New Years Eve (26 December – 3 January) period must provide a credit card for payment.
    • NOTE – A Credit Card must be supplied if staying at our SouthbankONE, Southbank Deluxe and Melbourne CBD locations.
  7. Cancellation Policy
    • For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
    • For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 31 days before check-in.
    • For bookings during Special Events Periods, if cancellation is made between 3 and 7 days of arrival date, your deposit and first nights accommodation will be charged.
    • If cancellation is made within 72 hours of arrival date, full accommodation payment (or first 7 nights tariff) will be charged.
    • Calculation of arrival is based upon a 2pm check-in.
  8. Check in and check out times
    • Check-in time is 2pm. Early check in may be available but not guaranteed.
    • Check-out time is 10am. Late checkouts may be requested but can not be guaranteed. Day use of room until 6pm is AUD$90.00.
    • Should you be arriving prior to our check-in time of 2pm and require your apartment to be available for check in, we suggest you book the night prior to your arrival date.
  9. Servicing
    • Your apartment is completely self-contained with all linen and towelling.
    • The apartment is serviced every seven days from check in. Should you require additional items or an additional servicing you will need to contact the office and an extra fee may be payable.
  10. Relocation
    • Melbourne Short Stay Apartments reserves the right to relocate any guest to any one of their buildings should the need arise.
  11. No Party Policy
    • Melbourne Short Stay Apartments has a strict "No Party Policy" and management reserves the right to evict at any time, any guest who disturbs the quiet enjoyment of others.
  12. Pets
    • No pets are allowed.
  13. Key Returns
    • All keys must be returned upon departure. Failure to do so may incur a replacement fee per key and lock.