Frequently Asked Questions

Got a question? We have the answer!

Below are our most frequently asked questions and their answers. If you can't find the answer to your question here, simply contact us, we are ready to help.

  1. What rating are your apartments?
    • Our apartments are rated 4 to 4½ stars in the "Self Catering" accommodation category.
  1. What is included in the price?
    • Furnishings and appliances
    • Linen and towels
    • Utilities such as electricity and gas
    • The apartment is serviced every seven days from check in. Should you require additional servicing you will need to contact the office and an extra fee will be payable.
    • Use of the building's facilities including the pool and gymnasium (and tennis court if applicable).
    • High speed WiFi which can be connected to 5 laptops/devices.
  1. The price excludes:
    • Charges for telephone calls made
    • Special furnishing requests
    • Pantry service
    • Credit card processing fee
  1. What is included in the apartment?
  1. How many people does each apartment sleep?
    • One Bedroom (1 bathroom) - max of 2 persons
    • Two Bedrooms (1 bathroom) - max of 4 persons
    • Two Bedroom Executive (2 bathrooms) - max of 4 persons
    • Two Bedroom Soho (2 bathrooms) - max of 5 persons (includes 1 person on single bed in study)
    • Three Bedrooms (2 bathrooms) - max of 6 persons
    • Two Bedroom Southbank Suite (2 bathrooms) - max of 5 persons (includes 1 person on single bed in study)
    • Three Bedroom Southbank Suite (2 bathrooms) - max of 6 persons
  1. Are cots available?
    • The following extra bed options are available:
      • PortaCot. $17.00 per night.
  1. Are highchairs available?
    • Yes, $12.00 per night.
  1. Is car parking available?
    • Secured and undercover onsite car parking is available at all locations.
    • Our secured carparks are accessed by remote control.
    • A charge of $21.50 per day, $119 per week, $283 per month applies.
    • Please note: Car spaces are subject to availability and MUST be BOOKED a minimum of 2 days prior to arrival. Please note only one car space can be booked per apartment.
  1. Are unfurnished apartments available for lease?
    • Our associate company MICM Property has the largest range of apartments to rent in inner Melbourne. For the lastest listings, visit
  1. Do your apartments have WiFi / broadband internet?
    • Yes all our apartments are connected to a quality high speed broadband network with individual WiFi routers in each apartment.
    • Our free service allows up to 5 laptops/devices.
    • The connection speed of up to 12 Mbps is ideal for accessing corporate intranets, downloading large files and video streaming.
    • Complimentary WiFi is also available at the reception offices of all properties.
  1. Can I use a fax machine or dial-up modem in your apartments?
    • So that we can offer you affordable phone calls and broadband internet we have installed a state of the art digital network that is incompatible with analogue phone equipment such as fax machines and dial-up modems.
    • Please contact us if you will be needing to send or receive faxes and we will do our best to assist.
  1. Is there a minimum length of stay?
    • Our minimum length of stay is 2 nights, except for the following:
    • Minimum stay for check ins on a Friday or Saturday night is 3 nights.
    • Minimum stay during Special Event periods vary. Visit our Rates Page for current Special Events pricing and conditions.
    • For one night stays, checkout our compact CBD Studio & One Bedroom Apartments at
  1. How do I make a reservation?
    • Simply contact us on +613 8256 7500 / 1800 008 910 (Free call in Aust) or book online.
  1. Is a deposit required?
    • For standard bookings: To confirm your booking, the first night's accommodation tariff will be charged to the credit card provided at the time of booking, as a deposit (refundable as per our Cancellation Policy).
    • For bookings over Special Event Periods where check-in is MORE than 30 days away: The first night's accommodation tariff will be charged as a deposit (refundable as per our Cancellation Policy) and the full balance will be charged 30 days prior to arrival and is non-refundable.
    • For bookings over Special Event Periods where check-in is LESS than 31 days away: Full pre-payment of accommodation will be charged on the day of booking and the booking is non-refundable.
  1. When do you require payment?
    • For stays of 7 nights or less payment must be made on check-in.
    • For stays of 8 nights or more the first 7 nights must be paid for on check-in. The remaining balance must be paid weekly there after.
  1. What payment forms do you accept?
    • All prices are quoted in Australian dollars.
    • We accept most major credit cards, including:
      • MasterCard and Visa (1.5% credit card fee)
      • American Express, Diners Club & Union Pay (3% credit card fee)
    • Payment by direct debit available.
  1. Is a credit card required?
    • A credit card must be supplied if staying at our apartments.
    • All three bedroom apartments require a security bond of $500 with a credit card pre-authorisation on check-in. The security bond will be refunded on departure following the verification of no damage to the apartment or any outstanding charges.
    • All bookings over Special event periods must provide a credit card as a security bond.
  1. What is the cancellation policy?
    • For standard bookings there is no cancellation fee and your deposit will be refunded in full if you cancel at least 72 hours before check-in time.
    • For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.
    • For bookings during Special Events Periods where the booking is made less than 31 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non refundable.
    • Calculation of arrival is based upon a 2pm check-in.
  1. How do I check in?
    • Power Street apartments:
      • Keys can be collected from our office 67 Power St, Southbank between 7am and 8pm, 7 days a week.
    • Southbank Collection apartments:
      • Keys can be collected from our Southbank Office (187 City Rd) between 7am and 8pm, 7 days a week.
    • Melbourne CBD apartments:
      • Keys can be collected from our Melbourne CBD office (668 Bourke St) between 9am and 7pm, 7 days a week.
    • Whiteman Street apartments:
      • Keys can be collected from our Whiteman Street Office between 7am and 8pm, Monday - Friday and between 8.30am and 5pm Saturday and Sunday.
    • SouthbankONE apartments:
      • You will receive your keys during your on-site personalised check-in, available 7am and 8pm, 7 days a week.
    • MP Deluxe apartments:
      • Keys can be collected from our MP Deluxe Office (241 City Rd) between 7am and 8pm, 7 days a week.
    • Lonsdale Stret Apartments:
      • Keys can be collected from our Lonsdale Street Office (618 Lonsdale Street, Melbourne) between 7am and 8pm, 7 days a week.
    • Key collections outside our office hours are available by prior arrangement.
    • Key collection location and check in details will be provided upon confirmation of your booking.
  1. What is the check in/out time?
    • Guaranteed check in time is 2pm and check out time is 10.00am.
  1. What is the check-in arrangement for arrivals that occur outside of office hours?
    • Key collection can be made outside business hours by prior arrangement.
      Check-in instructions will be provided with your booking confirmation.
  1. Where can I store my luggage?
    • You are welcome to store your luggage, before check-in or after check-out, at our Southbank Office (187 City Rd), Whiteman Street (63 Whiteman St), MP Deluxe (241 City Road), Melbourne CBD (668 Bourke St), Power Street (67 Power street) or at Lonsdale Street (618 Lonsdale Street). Please note that there are no storage facilities at SouthbankONE.
  1. Do I need to pay a security bond when I check in?
    • Guests who book a 3 Bedroom apartment are required to provide a refundable $500 security bond and photo identification at check-in.
    • All guests under the age of 25 years, who book a 1, 2 or 3 Bedroom apartments, are required to provide a refundable $500 security bond and photo identification at check-in.
    • Bonds are taken in the form of a credit card pre-authorisation.
  1. Can you arrange a limousine pick up at the airport?
    • We can arrange for an executive transfer (maximum 4 people) from the airport to your apartment and also return you to the airport on check out. The cost is from approximately $99 to $116 for domestic and international transfer each way (inc GST). To request this service please contact us by phone after your booking is confirmed.
  1. Does the Airport Skybus connect with Melbourne Short Stay Apartments?
    • Our CBD and Lonsdale Street apartments are a short walk to the Skybus Terminal at Southern Cross Station. Our Southbank apartments can easily be accessed by Skybus. Guests can make use of the free Hotel Connection Service operated by Skybus. For more info on this service visit
    • Skybus operates 24-hours, seven-days-a-week, with 10-15 minute departures between 5:30am and 9:30pm. It is 20 minute (approx.) journey from the airport to Skybus City Terminal at Southern Cross Station.
    • For latest info including timetable and prices visit
  1. Can you help me with a myki pass so I can use public transport in Melbourne?
    • Yes. You can purchase a myki visitor pack from any Short Stay and CityTempo reception desk. The cost of an adult pass is $14 and a child's pass is $7.
    • A myki visitor pack includes a myki card, pre-loaded with enough value for one day's travel in Zone 1, discount offers at major attractions, a public transport map and information on how to use myki. The Public Transport Victoria website provides more information. - Click here to visit Public Transport Victoria
  1. How do I get to AFL games at the MCG and Etihad Stadium?
    • Etihad Stadium:
      • Our CBD and Lonsdale Street apartments are a short walking distance from the footbridge that links to Etihad Stadium.
      • Tram lines outside Whiteman Street will quickly connect you to the Etihad Stadium footbridge. If you prefer to walk it will take you approximately 20 minutes to the stadium gates.
      • From Southbank Collection, MP Deluxe, Power Street and SouthbankONE take the Queensbridge St tram and change to a 96 at Bourke St to connect to the footbridge
    • MCG:
      • If you are staying at our CBD or Lonsdale Street apartments various train lines from Southern Cross Station connect to the MCG (Richmond Station).
      • If you are staying at Southbank Collection, SouthbankONE or Power Street you can enjoy a pleasant walk to the MCG along the beautiful Yarra River in under 30 minutes (slightly longer from Whiteman Street and MP Deluxe). Otherwise the MCG can be reached by trams along Flinders St or a short taxi ride.
    • For more info contact our Reservation Team who can further advise you of the most suitable apartment location for your needs.
  1. Can I have breakfast foods delivered to my apartment?
    • Our Breakfast Pack (from $25.00) can be waiting for you in your apartment on your arrival. The pack includes a generous quantity of popular breakfast items to keep you going for a few days. Included is juice, cereal varieties, milk, bread, jam and butter. You can also add a number of optional extras to the pack such as bacon, muffins, eggs, etc. We will send you a Breakfast Pack order form once you have booked with us. Please note that a $5.00 delivery charge applies per order.
  1. Do you offer a grocery delivery service?
    • We offer an affordable service to fill your pantry and fridge. These can be delivered prior to your check in if you wish. Please contact our reservations staff for a grocery order form. Please note that a $5.00 delivery charge applies per order.
  1. Are pets welcome?
    • No, pets are not allowed.
  1. What do guests say about Melbourne Short Stay Apartments?
    • "...Just a short note to let you know how much Daphne and I enjoyed our stay in Melbourne. The apartment was fantastic and the situation couldn't have been more convenient. We will be staying with you again next year when I will be attending a conference. We will also be letting all our friends know what a great deal you offer...."
  1. I am looking for a different style of gift, do you sell gift vouchers?
    • A short stay in a luxury apartment in the centre of Melbourne is a wonderful gift idea that is sure to be appreciated. Contact us and we can customise a special stay for you to give as a gift.
  1. Where can I find information on events and activities in Melbourne?
    • Our offices have tourist information brochures. Our helpful staff can also give you advice and directions to attractions, as well as assisting with any bookings you wish to make.
    • That's Melbourne is updated daily with events and activities for Melbourne - Visit That's Melbourne
    • Weekend Notes has a list of things to do in Melbourne, along with informative articles - Visit Weekend Notes
    • Trip Advisor provides regularly updated lists and articles on popular attractions & experiences which are rated by other travellers – Visit Trip Advisor